LLAMAGEN MOBILE

Help, without the hunt.

Clear answers for creating, purchasing, and keeping your stories moving.

CREATE

Comics, characters, and animation

What can I create in the LlamaGen app?

You can turn a story or reference images into comics, build reusable characters, and animate artwork. Your creations are saved to your LlamaGen Library so you can return to them later.

How do I turn a comic into a video?

Open a finished comic and tap Animate. LlamaGen imports the comic panels into New Animation in reading order. Choose the panel you want to use as the animation source, then complete the animation settings.

How do I keep a character consistent across panels?

Create or select a saved character before generating your comic, then add clear reference images when available. Reusing the same character profile gives the model a stable visual identity to follow across scenes.

Can I leave the app while my artwork is generating?

Yes. Generation runs in the cloud. When you return, open the artwork or refresh the Library to retrieve its latest status. Keep the app signed in to the account that started the generation.

Can I cancel a generation?

When a generation can still be cancelled, its progress screen shows a Cancel action. Some jobs may already be processing and can no longer be stopped, so the available action depends on the current generation stage.

What should I do if a generation looks stuck or fails?

Open the artwork detail again to refresh its status and confirm that your connection is active. If it remains unchanged, contact support with the artwork name, the approximate creation time, and a screenshot of the status.

BILLING

Credits and App Store purchases

What are credits used for?

Credits pay for LlamaGen's server-side AI generation. Different tools and quality settings may use different amounts. You can review your current balance and recent usage from Profile > Credit usage.

Will my purchase work on another device?

Your credits and plan benefits belong to your LlamaGen cloud account. Sign in to the same LlamaGen account on each supported device. App Store purchases can also be restored from the purchase screen when you use the same Apple ID.

Apple charged me, but my credits or plan are missing. What now?

First confirm that you are signed in to the LlamaGen account used for the purchase, then tap Restore Purchase on the purchase screen. If the balance is still missing, contact support with the Apple transaction ID, product name, purchase time, and your LlamaGen account email so we can reconcile it safely.

How do I manage or cancel an iOS subscription?

Apple manages subscriptions purchased in the iOS app. Open Settings on your device, tap your Apple Account, then Subscriptions. You can review renewal details or cancel there.

ACCOUNT

Your data and account

Why does LlamaGen require an account?

LlamaGen is an account-based cloud creation service. Your server-side credits, plan benefits, generated comics, characters, animations, and Library are attached to your account and synchronized across supported devices.

How are my uploaded images used?

Images you choose are uploaded to provide the creation feature you requested and remain associated with that request or your account. Review the Privacy Policy from Profile for full details about data handling and your choices.

How do I change the app language?

Open Profile, tap Language, choose the interface language you want, and confirm. Your existing creations and account data remain available after switching languages.

How do I delete my account?

Open Profile > Account and security > Delete account. Account deletion is permanent and removes access to the profile and saved cloud content, so read the confirmation carefully before continuing.

STILL NEED HELP?

Talk to a human.

Include your account email, artwork name, and purchase transaction ID when relevant. Never send your password.

Email LlamaGen Support
Mobile FAQs - LlamaGen